Reporting Policy

1. What Can Be Reported

Passengers may report safety, driver conduct, harassment, route deviation, overloading, speeding, fare disputes, cleanliness, vehicle condition, QR information problems, and other transport-related incidents.

2. Registered Vehicle Reports

When a passenger scans a SafeRide QR code, the report can be linked to a registered vehicle, driver, route, and operator. The report remains an allegation until reviewed, but it can be routed to the appropriate operator or administrator workflow.

3. Unregistered Vehicle Reports

Reports about vehicles that are not registered on SafeRide are stored as unverified public safety intelligence. SafeRide may use them to identify repeat-risk plates, locations, or categories, but they must not be presented as verified operator ratings.

4. Evidence and Media

Where evidence uploads are enabled, users must only submit media they are legally allowed to provide. Evidence may be restricted, redacted, retained, rejected, or escalated to protect privacy, safety, investigations, or legal compliance.

5. False, Malicious, or Abusive Reports

False reports, retaliatory reports, harassment, discriminatory abuse, private information exposure, and report manipulation are prohibited. SafeRide may reject, close, preserve, or escalate suspicious submissions.

6. Moderation and Classification

SafeRide may classify severity, change categories, merge duplicates, flag similar reports, request follow-up, or restrict public visibility where needed for fairness, accuracy, privacy, and safety.

7. Operator Responses

Operators may respond to assigned reports through the platform. A response is not automatically an admission of liability. SafeRide may track response timeliness, completeness, and unresolved risk for accountability analytics.

8. Public Visibility

Public pages should show limited, safety-relevant information. Reporter names, phone numbers, internal notes, and raw evidence should not be public. Aggregated risk signals should be labelled carefully so users understand whether a signal is verified, unverified, resolved, or under review.

9. Emergencies

SafeRide is not an emergency response service. If there is immediate danger, passengers should contact the relevant emergency, law enforcement, transport authority, or local safety channel first.